Return Policy

This Delivery & Return Policy explains the general procedures for delivery, collection, and return of laptops and IT equipment rented from Netcom.

1. Delivery

Netcom may provide equipment delivery based on the customer's location and the agreed rental arrangement.

Delivery availability and charges may vary depending on the location, quantity, urgency, and rental requirements.

2. Delivery Information

Customers must provide accurate delivery information, including:

• Name of recipient
• Contact number
• Delivery address
• Company or organization details where applicable
• Preferred delivery date and time

Customers are responsible for ensuring that someone is available to receive the equipment where required.

3. Delivery Delays

Delivery times may be affected by traffic, weather, operational issues, third-party transportation services, or other circumstances beyond Netcom's reasonable control.

Netcom will make reasonable efforts to communicate significant delivery delays.

4. Equipment Verification

Customers should inspect the equipment when it is delivered.

Any visible damage, missing accessories, or technical issues should be reported to Netcom promptly.

5. Return Date

Customers must return the rented equipment on or before the agreed return date.

Customers who require additional rental time should contact Netcom before the return date.

6. Return Condition

The equipment should be returned in substantially the same condition in which it was provided, excluding normal wear and tear.

All supplied accessories should be returned with the equipment.

7. Pickup

Where pickup service has been arranged, Netcom may collect the equipment from the agreed location.

Customers must ensure that the equipment and accessories are ready for collection.

Additional pickup charges may apply depending on the agreed rental arrangement.

8. Late Returns

Failure to return equipment on time may result in additional rental charges.

Continued failure to return equipment may result in further action to recover the equipment and outstanding amounts.

9. Return Inspection

After receiving the equipment, Netcom may inspect the laptop and accessories.

If damage, missing items, or other issues are identified, applicable charges may be communicated to the customer.

10. Data Before Return

Customers must remove their personal files and accounts and back up important data before returning the equipment.

Netcom is not responsible for customer data left on returned equipment.

11. Contact

Netcom

Email: enquiry@netcomitservices.com
Email: info@netcomitservices.com

Address:
Door No: CC 70/1174 A2, First Floor,
Mampilly Centre, Peradoor Road,
Kaloor Junction – 682017, Kerala, India.