This Damage & Loss Policy applies to laptops, accessories, and other IT equipment rented from Netcom.
The customer is responsible for the rented equipment from the time of delivery or collection until the equipment is returned and accepted by Netcom.
Customers may be responsible for repair costs resulting from damage caused by:
If rented equipment is lost or stolen while under the customer's responsibility, the customer must immediately inform Netcom.
The customer may be responsible for applicable replacement costs, subject to the rental agreement.
Where appropriate, customers should also report theft to the relevant authorities.
Customers must return all accessories supplied with the equipment.
This may include:
Missing accessories may result in replacement charges.
Netcom may inspect returned equipment to determine its condition.
Normal wear and tear will generally not be treated as customer-caused damage.
Damage beyond reasonable wear and tear may result in applicable charges.
Where a security deposit has been collected, applicable repair, replacement, or other eligible charges may be deducted from the deposit.
If the applicable cost exceeds the deposit, the customer may be required to pay the remaining amount.
Customers should report damage or technical problems to Netcom as soon as they become aware of them.
Prompt reporting may help prevent further damage and facilitate appropriate support.
Netcom
Email: enquiry@netcomitservices.com
Email: info@netcomitservices.com
Address:
Door No: CC 70/1174 A2, First Floor,
Mampilly Centre, Peradoor Road,
Kaloor Junction – 682017, Kerala, India.