This Cancellation & Refund Policy applies to laptop and IT equipment rental services provided by Netcom.
Customers who wish to cancel a rental booking should contact Netcom as soon as possible.
Cancellation requests can be submitted through the contact details provided below.
If a rental booking is cancelled before the equipment has been prepared or dispatched, Netcom may process the cancellation subject to the applicable booking terms.
Any eligible refund will be processed after deducting applicable charges, if any.
If equipment has already been dispatched or delivered, cancellation may not be eligible for a full refund.
Applicable rental, delivery, transportation, preparation, or other service charges may be deducted from any eligible refund.
Once the rental period has started, cancellation does not automatically entitle the customer to a refund for unused rental days.
Any refund or adjustment will be considered based on the specific rental agreement and circumstances.
Where a security deposit has been collected, it will be refunded after the rented equipment and accessories have been returned and inspected.
Any applicable damage, loss, missing accessory, late-return, or outstanding payment charges may be deducted from the deposit.
Approved refunds will be processed using the applicable payment method or another method agreed with the customer.
Processing time may vary depending on the payment provider or banking institution.
Certain charges may be non-refundable, including applicable delivery charges, pickup charges, transportation expenses, service charges, or costs already incurred by Netcom.
Refunds or deposits may be adjusted if equipment is returned damaged, incomplete, or with missing accessories.
The customer may be responsible for applicable repair or replacement costs.
For cancellation or refund requests:
Netcom
Email: enquiry@netcomitservices.com
Email: info@netcomitservices.com
Address:
Door No: CC 70/1174 A2, First Floor,
Mampilly Centre, Peradoor Road,
Kaloor Junction – 682017, Kerala, India.